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Job Description

Job Summary & Purpose

FAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan. We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.

We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, Pakistan Interviews will be held at PWD Islamabad, Pakistan

Key Performance Areas (KPAs) & Principal Accountabilities:

• Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. responds
• Registers and follows up customers’ inquiries or complaint/s
• Prepares quotations/estimates, invoices to customers
• Prepares weekly reports on power retailers
• Handles our products / spare parts inquiries and customers' registration via chat or emails.
• Ensures all field teams address customers’ complaint/s and requests
• Develops customer feedback system to ensure customer satisfaction
• Sends daily and monthly reports to the manager
• Performs other related clerical, admin and sales jobs
• Addresses customers’ queries
• Prepares Statement of Accounts of various parties and follows up
• Coordinate with teams
• Sends daily and monthly reports to the manager
• Handles prospective clients and provides counseling
• Performs other related clerical, admin and sales jobs
• Handles clients in a professional manner
• Deals with customer issues
• Processes customer orders
• Keeps up to date with product developments
• Calls clientele
• Devise new sales or marketing strategies
• Works with other departments
• Schedules appointments, calls and meetings
• Regularly update the contact details of personnel in PRM in consultation with all units in PRM.
• Prepare expense sheets for contractual drivers.
• Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.

Requirements

Desired Skills and Experience

• Preferably working in an international or corporate organization.
• Strong planning and organizing skills to handle operational assistance tasks under the given timelines.
• Preferred Age of 28-35
• Bachelor’s degree in any field, from a recognized university.